The City of West Covina has a mobile app, "West Covina Report an Issue," designed to handle all types of service requests.  This system allows City Staff to accept online service requests and communicate with residents via e-mail.  This system has also been integrated into the City’s website along with a mobile portal for both android and iPhone users.

Download West Covina Report an Issue Mobile App:

iPhone and Android users, in the APP STORE search for “West Covina Report an Issue” and download the app:

Once the app is downloaded you may submit a request by clicking on the “NEW ISSUE” tab.  From here you may select the type of request, add a picture, you may add comments regarding your request, and you may enter your contact information so you can be notified as the issues are being resolved.  Then simply click “Submit” and your request will be routed to City Staff.  You will receive an e-mail with a request tracking number which will enable you to track the issue submitted.

Contacting City Hall

This system enables City residents to contact City Hall in a very convenient and effective manner and improve feedback and response time. 

Keeping Residents Informed

Responding to residents’ requests is only half the solution for outstanding customer service.  West Covina Report an Issue keeps residents informed, through status updates within the system and the resident is automatically updated via e-mail.

You can report a service request directly through the City's website at the link below.  Be sure to include your contact information so we can notify you when your request has been resolved:  Report an Issue

Type of request that can be submitted via West Covina Report an Issue

Request that may be submitted include: